On December 18, 2024, U.S. Citizenship and Immigration Services (USCIS) announced that it is updating its Policy Manual to reflect available avenues for case assistance or feedback. Specifically, the update:

  • Recommends that stakeholders submit changes of address through the self-service tool available in their USCIS online account as soon as possible following a move or when an update is required;
  • Updates information on USCIS’s current case assistance tools and resources to reflect the expansion of online tools and resources;
  • Includes a link to the agency’s Contact Us webpage, where stakeholders can find information on how to contact USCIS, including detailed, program-specific assistance information;
  • Updates and clarifies information on providing feedback to USCIS;
  • Changes the language on USCIS’s response time goals to service requests from 15 calendar days to 15 business days; and
  • Removes the timeframe on processing priority service requests but retains priority processing of certain service request categories.