The Citizenship and Immigration Services (CIS) Ombudsman has expanded its reach across the United States with four regional representatives based in Los Angeles (Western), Dallas (Central), Boston (Northeast), and Orlando (Southeast).

According to a statement from the CIS Ombudsman’s office, the regional representatives will:

  • Engage with local immigration stakeholders to build relationships and hear about their experiences with U.S. Citizenship and Immigration Services (USCIS);
  • Help identify issues that may only be occurring in specific areas or USCIS offices;
  • Share feedback from local stakeholders with the CIS Ombudsman’s headquarters team to inform the recommendations it sends to USCIS to improve the agency’s policies and processes; and
  • Provide an overview of the CIS Ombudsman’s case assistance services and clarify the process to the public.

The CIS Ombudsman said its public engagement team will continue to meet with stakeholders throughout the country, focusing on national and international organizations and employers, foreign embassies and consulates, and headquarters-level components of other federal departments and agencies.

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