On March 30, 2023, U.S. Citizenship and Immigration Services (USCIS) announced the opening of the virtual Humanitarian, Adjustment, Removing Conditions, and Travel Documents (HART) Service Center, the sixth service center within its Service Center Operations directorate and the first to focus on humanitarian and other cases, such as visas for crime and domestic violence victims. 

“One of my biggest visions for USCIS is to ensure that this backlog—this unprecedented backlog—is something that, by the time I depart the agency, is well on its way to recovery,” USCIS Director Ur Jaddou said. “The backlog has stopped growing and it’s starting to peer downward. My goal is to continue that slide downward.” The virtual center will accept paper and electronic applications, Ms. Jaddou said.

“HART’s workforce will improve the quality and efficiency of our humanitarian caseload processing. These applications and benefits affect vulnerable populations, and this center will make a positive impact in the quality and scale of our humanitarian processing abilities,” USCIS tweeted. 

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