On May 18, 2020, U.S. Citizenship and Immigration Services (USCIS) introduced a new interactive voice response telephone system for English and Spanish callers to the USCIS Contact Center. The new system allows a caller to speak to the system rather than select keypad options; receive links for forms and information by email or text; and provide real-time feedback through an optional survey.

The new system will be implemented in phases, so not all callers will interact with it immediately, USCIS said.

Related Link: