A U.S. Citizenship and Immigration Services (USCIS) Information Services Modernization Program that prompts petitioners to check online for USCIS resources such as general FAQs, instructions for routine matters, and case status updates will soon be implemented in Detroit and Los Angeles, followed by Newark, Great Lakes, and San Francisco in the first quarter of 2019.
The program allows applicants to obtain case status and other immigration information remotely without having to visit a local field office. It also ends self-scheduling of InfoPass appointments.
USCIS surveys and additional data sources indicated that most people who made in-person information service appointments through InfoPass could have received the same information by calling the USCIS Contact Center or checking the USCIS website.
For applications who need in-person assistance under the modernization program, USCIS Contact Center employees will help schedule an appointment so the individual will not have to search for an available time slot.
Early results indicate that the program “provides essential assistance while saving the public time and effort. The program will also allow USCIS to better align resources to reduce case processing times,” USCIS said.
By the end of next year, USCIS expects the program to be implemented in all field offices.