On December 18, 2024, U.S. Citizenship and Immigration Services (USCIS) announced that it is updating its Policy Manual to reflect available avenues for case assistance or feedback. Specifically, the update:
- Recommends that stakeholders submit changes of address through the self-service tool available in their USCIS online account as soon as possible following a move or when an update is required;
- Updates information on USCIS’s current case assistance tools and resources to reflect the expansion of online tools and resources;
- Includes a link to the agency’s Contact Us webpage, where stakeholders can find information on how to contact USCIS, including detailed, program-specific assistance information;
- Updates and clarifies information on providing feedback to USCIS;
- Changes the language on USCIS’s response time goals to service requests from 15 calendar days to 15 business days; and
- Removes the timeframe on processing priority service requests but retains priority processing of certain service request categories.
