On May 19, 2025, E‑Verify announced a technical issue with Social Security Administration (SSA) mismatch (tentative nonconfirmation) cases that were referred between April 9 and May 5, 2025. This includes cases involving dual SSA and Department of Homeland Security (DHS) mismatches if the employee attempted to resolve the case by visiting an SSA office but did not contact DHS. E-Verify said, “Due to this system error, some of these cases may have incorrectly received a final nonconfirmation (FNC) even after the employee took steps to resolve the mismatch at an SSA office.”
E-Verify released the following tips:
- For any cases that received an FNC after an SSA or Dual SSA and DHS mismatch, for cases referred from April 9 to May 5, 2025, employers should create a new E‑Verify case.
- If the employer has already created a new case and received an Employment Authorized result for an affected employee, no further action is needed.
- Employers may notice the status message, “E‑Verify Needs More Time,” appearing longer than usual for these cases on the Case Status page.
Employers receiving an FNC for one of these affected cases should not take any adverse action or terminate employment based on that FNC result.
